RETURN
We want to make you happy. If you are not pleased with your order, please contact us within 14 days of receiving your order.
Taste or coloration of cigars is not a basis for return. If you receive the wrong delivery or it does not arrive, please contact us with your order number within 14 days.
You must return the goods unharmed, in the original packaging and by unit of packaging.Contact us for further information.
“RESCHIPPING”
According to the International Postal Rules, a package is considered a lost item if it has not arrived within 40 days after it is shipped.If your package hasn’t arrived in 40 days (This time frame depends on the destination local postal service workload, extreme weather conditions, pandemic Covid-19, local postal errors and delayed deliveries.
We are not liable for delays due to human mistake (wrong information (etc: address or buyer name). If an order cannot be found, we will ship a replacement order or issue a refund. See REFUND section for information.
If your item is not delivered to you and is returned to us by postal service due to customer errors (wrong address, wrong name, zip code etc.) then the customer will be responsible for the shipping charge to re-ship.
Please see REFUND section for information.
REFUND
How to get a refund for your order:
The ordered product is out of stock after payment for whatever reason. (Stocks are regularly updated)
– FULL REFUND
2. If client wants to cancel purchase after completion of payment, a partial refund is being issued owing to refund charge being withheld from your payment which is imposed by payment provider. The amount will vary depending on the payment option you select.
– PARTIAL REIMBURSEMENT
3. If the client declines the delivery (due to package damage) it is the customer’s responsibility to send the products back to us. Our specialists will check the product after return and only product price will be refunded. Shipping fee is not returnable. – PARTIAL REFUND 5. If your item is not delivered to you and sent back to us by postal service due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping price in order to re-ship. Otherwise, our organization will return the product price minus the delivery fees. – PARTIAL return
Please note that, We reserve the right to re-ship or refund as per the terms above.
CANCELLED
If customer want to cancel order just send email to order@sigarettenwinkel.eu about your cancel request. Your request is processed as soon as possible.
CHARGE BACK POLICY
Our organization must not be respecting any of the regulations specified above and this scenario must be verified by legitimate papers to customers’ own bank in order for a client to seek their bank for a chargeback. All fraud efforts shall be subjected to legal actions by Our firm and its legal representatives against the responsible persons.
Please note that by accessing and using this website, you accept to the aforementioned terms and conditions.
If you disagree with any of these terms and conditions, in whole or in part, please do not use our website.
If you want any support, please send us an email at order@sigarettenwinkel.eu
All messages must be in English. Terms and conditions can be found here
